Privacy Policy

This Privacy Policy describes how we collects, uses, and shares information about you when you use our Services. Your privacy is important to us, and we are committed to protecting your personal data.

1. Information We Collect

1.1. Information You Provide to Us

• Account Information: When you register for an account, we collect information such as your name, email address, phone number, company name, and password.
• Verification Information: To enhance trust and safety, we may collect information for verification purposes, such as a photo of your government-issued ID (for Identity Verification) or business documents (for Carrier Verification).
• Shipment and Route Data: We collect the details you provide when posting a shipment or a route, including locations, dates, item descriptions, and special requirements.
• Communications: We collect information you provide when you communicate with us or with other users through our messaging service.

1.2. Information We Collect Automatically

• Log Data: We automatically log information about your use of the Services, including your IP address, browser type, operating system, and pages viewed.
• Cookies and Similar Technologies: We use cookies to operate and administer our site, gather usage data, and improve your experience.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services.
• Create and manage your account and facilitate transactions between users.
• Verify your identity and the legitimacy of your business to promote a safe and trustworthy environment.
• Communicate with you, including sending transactional messages, security alerts, and support messages.
• Comply with our legal obligations and enforce our Terms of Service.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Between Users: To facilitate a shipment, we share necessary information between the Shipper and the assigned Carrier, such as names and contact details, after a quote is accepted. Your profile information is also visible to other users.
• With Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as identity verification services (e.g., Stripe Identity) and cloud hosting.
• For Legal Reasons: We may disclose your information if we believe it is required by applicable law, regulation, legal process, or governmental request.

4. Data Security

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

5. Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, you may have the right to:

• Access, correct, or update your personal information through your account settings.
• Request the deletion of your personal information, subject to certain legal exceptions.
• Object to the processing of your personal information or request that we restrict processing.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at [contact@cheaptransporteurope.com].